Support

It depends on the range and is shown on each product page, under Warranty & Documents in its specifications: 2 years for cases, 2 or 3 years for cooling, monitors and Mini PCs, and 5 to 10 years for power supplies.

It starts from the purchase date shown on your invoice.

The legal guarantee of conformity is owed by the seller: two years in the European Union, whatever the product. M.RED’s commercial warranty comes on top of it, for the period shown on the product page. One does not replace the other; they add up.

First, the retailer you bought the product from, with your invoice: they arrange the diagnosis and the return. M.RED supports them throughout the process.

If you run into difficulty, write to us using the contact form and select the subject “After-sales / Warranty”.

Your invoice, the product reference (shown on its product page and on its packaging), a precise description of the problem and, if possible, a photo or a short video. For a component, also state the build it is installed in: it saves an exchange.

Yes, on request, for certain products: fan, screws, cable, dust filter… Write to us with the product reference and the part you need, subject “Product question”.

We reply within 24 working hours to messages sent through the contact form.

Compare its length with the maximum graphics card length given on the case's product page. If you mount it vertically, also check the length and thickness allowed in that position: they are smaller.

The case's product page gives the maximum CPU cooler height and, position by position (front, top, rear…), the radiator size supported: 240 mm, 360 mm, etc. Also check the clearance between the radiator and the motherboard, given on the same page.

The supported sockets are listed on the page of each air cooler and liquid cooler: depending on the model, Intel LGA1700, 1200, 115x and AMD AM5, AM4. If yours isn’t listed, write to us before buying.

The supported form factors are listed on the case’s product page: from Mini-ITX to E-ATX depending on the model. A board smaller than the maximum fits without any trouble.

Start from the wattage recommended by your graphics card manufacturer, the component that draws the most, and leave headroom for peaks and future upgrades. The M.RED range goes from 500 to 1,300 W.

Recent cards use the 12V-2x6 connector (16 pins). Power supplies compliant with the ATX 3.1standard, such as those in the MRR range, provide it directly: no adapter needed.

It's an efficiency certification : the share of the power drawn from the mains that actually reaches the components, the rest being lost as heat. From least to most efficient: Bronze, Silver, Gold, Platinum. The certification of each power supply is shown on its product page.

They are barebones : the processor is built in, but they ship without memory, without an SSD and without an operating system. You need to add these three items before the first start-up.

Each model's product page gives the type and the number of slots. On the OTTO A2 : up to 64 GB of DDR4 SO-DIMM memory across two modules, and two M.2 2280 NVMe SSD slots, one of which supports SATA.

Yes, Mini PCs are VESA-compatible : they mount on the back of a monitor or TV that supports this standard. The mount used is specified on the model's product page.

Depending on the configuration: Windows 11 Home, Windows 11 Pro or no operating system. This is stated in each PC's configuration, on its product page.

A case, a power supply and M.RED cooling , sometimes the memory and the SSD. The processor and the graphics card are named by their exact model in the Configuration section of the product page.